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elzanne34503986nntg
Participant
December 29, 2023
Question

Elzanne - PDF printing issue

  • December 29, 2023
  • 1 reply
  • 280 views

Good morning.

 

Printer re added under settings

Latest PDF loaded today

Printer prints PDF from other computors

Printer prints word on this computor.

Does not want to print PDF docs from this computor.

 

Not sure what can I still do. Printer cable directly in the computor.

 

Can you help ?

 

Regards

Fanus

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 2, 2024

    Hi @elzanne34503986nntg 

     

    Hope you are doing well and thanks for reaching out.

     

    What happens when you try to print the PDF file? Do you get any error message? If yes, please share the screesnhot of the same for more clarity.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

     

    Also, check for any missing/pending updates for printer driver and firmware and try updating it and check. You may also try to remove the printer driver and reboot the computer and re-install it from the manufacturer's website and check.

     

    Also, go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and check.

     

    ~Amal

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