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H
Hazel31379229l9fc
Participant
July 29, 2023
Question

Email address for Acrobat PDF Merger account support

  • July 29, 2023
  • 1 reply
  • 370 views

Please can somebody give me the email address for all personal and confidential issues to do with payments being taken by Acrobat?  Thank you to anyone who can help me find a person to speak to!

 

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
July 29, 2023

Adobe doesn't offer support over email, unless you're given an email address directly from an Adobe employee you're in touch with. Be aware that it has to be @17309390 address! There are plenty of scammers around here, pretending to be from Adobe. Only those with the "Adobe Employee" text under the name are the real deal.

 

To contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen

(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)

Twitter: https://twitter.com/AdobeCare

 

H
Hazel31379229l9fcAuthor
Participant
July 29, 2023
Thank you for your help. I found a chat box which when you type in "I need
a real person" you get transferred from a Virtual Assistant to a real
person BUT straight after I complained that I should not have to pay a £60
early cancellation fee I was sent a scam type message which said contact us
again another time and my chat with the human customer service department
was abruptly ended without even saying goodbye. I am not impressed and will
be reporting the company to the FSA for saying I have formed a contract
with Adobe when all I thought I was tied into was a Free trial but your
money gets taken every month for a year at about £20 a month which is
scandalous. I am sure other people are better at understanding the Terms
and Conditions than me but I don't remember seeing any at all let alone
agreeing to a cancellation fee and being tied into a whole year of payments
unless you pay the £60+.

Hazel Jackman
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