Email from Acrobat mess

Thanks for your response. I click share, then click the envelop then get the dark screen telling me to sign into a browser to which I am already signed in, then I get the dumb window that tells me that acrobat wants to access my google account as if I did not know it already. When I click on continue I am taken to a Google home page meaning the email attempt has failed again.

Hello @Joseph374224441v8g,

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had with the app.

Could you please share more details about the issue?

1. Are you using Acrobat Reader or Acrobat Pro, and which version (Menu > Help > About Acrobat)?

2. When you say emailing from Acrobat, are you using File > Send for Signature / Share / Email, or the envelope/email icon in the toolbar?

3. Are you trying to send via a desktop email client (like Outlook) or directly via webmail (Gmail in a browser)?

4. Can you please share a screenshot of the tool you are trying to use?

You can still email a PDF straight from Acrobat without bouncing out to a separate mail client.

1. Open the PDF and select Share in the top-right global bar.

2. Choose the option to attach the file to an email rather than share a link. Because you have already unchecked "send files as links," Acrobat should attach the real PDF instead of offering to convert it to a link.

3. When it asks which account to use, pick your Gmail (webmail) account. The first time, Acrobat opens a browser window to authorize Gmail. That authorization step is the usual reason it appears to "do nothing" when it has not been completed.

4. Acrobat opens a Gmail compose window with the PDF already attached. Add your recipient and send.

If it still does nothing, re-authorize Gmail. The saved Gmail connection may have expired or never finished authorizing:

1. Open Acrobat's preferences from the Menu > Preferences (Windows) | Acrobat > Preferences (Mac), then select Email Accounts.

2. Select your Gmail account and delete it, then add an account and add Gmail again, completing the browser sign-in when prompted.

3. Use Make Default so Gmail is the default account.

4. Try the Share to email steps above again.

To learn more, you can refer to these articles: https://adobe.ly/4eIcdVA

https://adobe.ly/4eEj8ij

Let us know how it goes, and please feel free to reach out if you need any assistance.

Regards,

Anand Sri.