Email notification that Adobe Acrobat subscription suspended for non-payment but I already cancelled

Question

I received an email notification that my Adobe Acrobat subscription is suspended for non-payment and they will continue to try to collect payment; however, over a month ago I canceled my paid subscription so I don't understand why it's saying this? When I go to my account I can't see anything that shows any payment due or any outstanding invoices. My concern is that this will get sent to collections but I don't owe anything.

Has anyone else had this experience? What do you recommend?

Abambo · Answer

Contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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