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Daisy1992
Participant
July 31, 2017
Answered

Email says PDF is open in another program [Edited for brevity]

  • July 31, 2017
  • 2 replies
  • 319 views

After scanning a document and saving as a PDF, when I go to attach it to an email it says the document is open in another program. I don't have it open, have tried rebooting computer but still gives that message when I try to send as an attachment. Thanks!

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Correct answer try67

Make sure the Preview panel in Windows Explorer is turned off.

2 replies

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
August 1, 2017

Make sure the Preview panel in Windows Explorer is turned off.

Nancy OShea
Community Expert
Community Expert
July 31, 2017

Try opening your PDF in Acrobat and SaveAs a new filename.pdf

Nancy

Nancy O'Shea— Product User & Community Expert