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whatsforeats
whatsforeats
Participant
May 11, 2017
Question

Emailed PDF form randomly blank

  • May 11, 2017
  • 2 replies
  • 2069 views

Hi,

I have created a writeable PDF form using Adobe Acrobat Pro Version 2017.009.20044 on a Mac and have emailed it out to around 40 people to fill in for me.

The people filling out the form are using a variety of systems - Apple and PC. I have received forms back via email, which have been completed correctly and will open on my end with the answers displayed as expected.

However, I have received two back from fellow Mac users, which when I open them on my end, are blank. They have assured me that they 1. filled out the form and 2. saved it before sending it back.

I am at a loss as to why they are coming back blank, when others have come back fine.

Any ideas?

Thanks.

This topic has been closed for replies.

2 replies

X
x-ray-s
Participant
June 22, 2017

Check if the forms are really blank. I have seen forms, that looked blank, but if i clicked on a filled out field, the content was displayed. Looks to me like a bug on Acrobat DC/Mac OS.

try67
Community Expert
try67Community Expert
Community Expert
June 22, 2017

It's actually a bug in Apple Preview (or some similar application/browser

plugin), that corrupts PDF forms in various ways.

try67
Community Expert
try67Community Expert
Community Expert
May 12, 2017

Ask them what app they used to open the file. If it was Preview or a

browser, that's the reason.

You can try to export the data and then import it back in to fix these

files.

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