Emailing documents no longer works

Question

I was opening documents and emailing them with no issues until recently. Adobe starting asking me for a sign in and I finally did sign in and set up the account and now when I go to email documents the email function does not even show up. What the heck is going on?

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble. As described, you are unable to share the PDF documents via email from within Adobe Acrobat.

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed Go to Help > Check for updates and reboot the computer once?

As mentioned, when you go to email documents the email function does not even show up, are you not getting the option for the email? or the option is there but its not working?

A small video recording of the steps you are doing and the issue you are getting would be super helpful in understanding the situation better.

Also please try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082 and see if that works for you.

You may also check out the help page https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html

Regards

Amal

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