Emails not reaching recipients for signatures

Question

I'm currently testing the Acrobat signature feature to determine if it suits my needs before purchasing it. However, I've encountered an issue when sending a test PDF to the @imss.gob.mx domain; it appears that they are not receiving the document.

I've conducted several tests from different email accounts:

From @17413941 to @imss.gob.mx
From @17413941 to @outlook.com
From @imss.com.mx to @17413941

Out of these tests, only the first one isn't working; the email with the document for signing is not being received. It's peculiar because in the third test, I generated the document from the @imss account, and it was received by the @17413941 or @outlook.com domains.

As my intention is to acquire the license for these purposes, I would like to know if there's any solution to this issue.

Thank you in advance for your attention.

Cesar37444340w0nm · Answer

Add:The interesting thing is that I can sign the documents using Acrobat Sign, but when doing so, the final document still doesn't arrive at the @imss.gob.mx account. The intention is to sign them from a computer

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