Participant

Question

Embedding Sound Files

Forum|Forum|5 months ago
December 4, 2025
3 replies
901 views

In the past, I've created Acrobat pdfs with embedded sound files which also worked in Reader. After reading the instructions several times, I can embed a sound file which will play once and then not again. In addition, Acrobat tells me over and over that multi-media and 3D content are disabled even after I use the trust this document.

I tested this on my old files and sure enough they no longer work.

And Acrobat Reader, when opened, will show the link to the sound file. When I click on it, Reader closes.

Does this issue make sense to anyone?

Rich media and 3D

N

nmycps

Inspiring

I'm using Build: 25.1.20997.0 I still cannot play back an audio link in Acrobat more than once, unless I close the document and reopen it. Just letting you know. Awaiting a fix for this... Thanks!

Souvik Sadhu

Community Manager

Thanks, guys, for letting me know.

I'll share the observations with the team for them to investigate further.

Regards,
Souvik.

N

nmycps

Inspiring

I'm having the same issue, however mine is only concerned with playback of an audio file. Once I've made a link to play a sound, it plays once, and upon clicking it again, it doesn't play. I suspect the audio files are not being automatically scrubbed back to the beginning. Once the audio is played, for some reason it isn't reset. See attached video. I also have the latest or nearly the version of Adobe Acrobat. Build: 25.1.20937.0

PDF_Audio_Issue1.zip

D

Daniel38260886af98Author

Participant

I forgot to mention that I'm using the latest version of Acrobat and I think of Reader as well on a Mac.

Meenakshi_Negi

Legend

Hi Daniel38260886af98,

Thank you for reaching out, and sorry about the trouble caused.

If you are using the Acrobat 64-bit version, it is not possible that you are using both Acrobat and Reader. There is a unified installer for both applications, so if you were using Reader before and then purchased a subscription, the application will be updated to Acrobat.

As mentioned, the sound files are not working as they used to. Could you please share the following details:

- A small video showing how the files are working now and what happens.

- Share the steps on how you added the sound file to the PDF.

- Share the current Acroabt and OS version on your Mac.

Please also refer to the information in the following help document: https://adobe.ly/3XywBQU.

Let us know if you need any help.

Thanks,

Meenakshi

D

Daniel38260886af98Author

Participant

Thank. you for respondiing and I do still help, since it seems that everything I had learned to do no longer works.

You wrote: "If you are using the Acrobat 64-bit version, it is not possible that you are using both Acrobat and Reader. There is a unified installer for both applications, so if you were using Reader before and then purchased a subscription, the application will be updated to Acrobat." Version 2025.001.20432. I don't know if that is 64-bit. In addition, I don't understand what you meant by Reader updating to Acrobat. I have always used Reader as the test of whether the sound files were properly embedded since people who use my files often only have Reader. I did purchse a subscription some years ago which I maintain only for embedding sound files.

I am using Tahoe 26.1.

I don't know how to make a video while I am going through the steps, so I'm attaching a few screenshots. Basically I followed the instruction on the support docements. I selected "sound," navigated to the file. The rectangle appears and sometimes the file plays once but never more than once. And I get the messaage that I need to allow for the recording, but activating it has no effect.

I hope this helps.

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