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T
The30820686qopl
Participant
July 3, 2023
Question

'Enable All Features' clears filled fields in form

  • July 3, 2023
  • 1 reply
  • 3327 views

Reference to similar concern:  https://community.adobe.com/t5/acrobat-discussions/enable-all-features-clears-my-form/m-p/11541050

 

Resource: https://helpx.adobe.com/acrobat/using/protected-view-feature-pdfs-windows.html?mv=product&mv2=acrobat

 

My associate sends out a fillable PDF to external clients.  The clients fill out their information and send the PDF back.  My associate has to click on 'Enable All Features' in order to print, add comments, search in PDF, etc.  Once they click on it, all of the populated data disappears.  If they close the PDF and reopen it, all the data is there again.

 

Is there a "fix" for this?  Thank you for reading.

    1 reply

    M
    MonShawnta
    Participant
    February 12, 2024

    don't click 'enable all features' just click the 'x'. The banner goes away and you can still see the populated data. I hope this helps!

    T
    tjdavid81561
    Participating Frequently
    March 12, 2025

    I think the part that many are missing in all of this is that the user is attempting to sign a form that was sent to him with other people having signed it first. He is not the originator of the form. He is in a signature chain that requires multiple people to sign that they have read and approve of whatever is being signed for. So, to tell someone they should "just add more signature blocks" is not relevant here. He is not the one who originated the document. And in order to add a signature block to the form he received, Adobe is requiring him to click "Enable all features" to proceed.  I know this, because I am attempting to assist one of my customers with the exact same issue. Now, if someone could just explain why this has just now started happening, and please leave out the "upgrade to the newest version" comments. Those are not useful either.  Thank you.

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