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Lindsay332146386rpg
Participant
October 27, 2023
Answered

Enable PDF Thumbnail previews in Windows Explorer bug when closing Adobe Acrobat

  • October 27, 2023
  • 1 reply
  • 1254 views

When enabling this feature (at least in Windows 11 22H2) and you close Acrobat a dialog box appears saying "Adobe quit unexepectedly.  Click 'Learn More" for possible fixes.    

 

Still occurr after uninstall/reinstall and even manual removal of all Adobe folders on system with Adobe tech.  Def a bug for fixing.

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    Hope youa re doing well and sorry for the trouble.

     

    Please update the application to the recent version 23.08.20555 . Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.

     

    Let us know if you experience any trouble and need more help

     

    ~Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    February 29, 2024

    Hi there

     

    Hope youa re doing well and sorry for the trouble.

     

    Please update the application to the recent version 23.08.20555 . Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.

     

    Let us know if you experience any trouble and need more help

     

    ~Amal

    L
    Lindsay332146386rpgAuthor
    Participant
    February 29, 2024

    The update seems to have resolved the issue - hopefully it sticks

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