Encrypted pdf wont open after client tried to save it

Forum|Forum|2 years ago
March 30, 2024
2 replies
928 views

Hello,

I have a pdf which i encrypted against editing. My client tried to mark up the document with some notes and save it. Now it requires a password to open, which imwas not originally required, and the original password that I entered no longer works. please help me if there is a way go access this document.

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Thom Parker

Community Expert

How did you encrypt it?

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

E

elizabethg49325519Author

Participant

File was encrypted when exported from illustrator as a pdf, I used the "require a password to change security permissions" option. Customer claims they only made simple text changes to the document and saved it, now it requires a password to open.

Thom Parker

Community Expert

Requiring a password to "change security permissions" does not encrypt the file. Only securing with a digital certificate will ecrypt the document.

It most likely that something was done on the customers end, but it is concievable that they somehow corrupted the security parameters the so old password isn't any good and Acrobat thinks a password needed for opening.

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often