Encryption not saving when I attached PDF to an e-mail

Question

I send secure files every day through Outlook. I have various encryption policy passwords saved under the Manage Security Policy feature and I have been using this feature for the past ten years with no issues. Now all of a sudden, the encryption does not save 80% of the time. So, I have to do it over and over again until I get it to work.

Has anybody else had this problem and have a solution?

I typically test that the encryption was applied by going back into the files after I close it. So long as I get a prompt to enter the password, I send the file. But lately, the file just opens back up and does not ask me to enter the password.

Thanks for any assistance regarding this matter.

Paul

Is it possible that the encryption is saving, but it just does not ask me for the password

Tariq Dar · Answer

Hi @PaulMetz!Sorry for the delayed response. I'm following up to check whether the issue has been resolved.If not, let us know, and we'd be happy to assist. Could you tell us what security level you are applying to the document? There are two main types: open password and restrict some operations on the file. After using either, the file must be saved locally before sharing.   ~Tariq

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