End User cannot do e-signatures

I'm a helpdesk technician and I have an end user with an active Adobe Pro subscription.  For some reason this morning, she was no longer able to do e-signatures.  See error below:

I checked out admin portal, she has an active Adobe Pro subscription.  I did some searching in the community and found a post that suggested changing the email on the account and then changing it back might resolve it but no luck.  Any help would be appreciated.  Thank you.