Michal27992144nomt

Participant

Question

Enfocus PitStop Pro 13 (update 2) stopped working on Adobe Acrobat Pro 2022.003.20310 (64b)

Forum|Forum|3 years ago
January 18, 2023
4 replies
3181 views

Hello,

suddenly after an secret update to 2022.003.20310 our Enfocus PitStop plug-in stop working.

It was working correctly on previous version (Nov 17, 2022 - 22.003.2028x).

I tried to re-install both programs, Acrobat Pro and Enfocus, but now the Enfocus installer can´t find Acrobat folder automatically. Whe I select "C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins" the installation is completed but Enfocus functions or menu doesn´t appear in acrobat...

Can you help me please?

OS: Windows PRO 10 (64-bit)

This topic has been closed for replies.

Legend

Hi Michal27992144nomt,

We have released an optional update (22.003.20314) that addresses a similar issue.

Please try updating the application. Go to Help > Check for updates.

For more information, refer to the following help document: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjan2023qfe.html#dccontinuousjantwentytwentythreeqfe.

Check if it resolves your issue as well.

Let us know how it goes.

Thanks,

Meenakshi

Legend

Hi Michal27992144nomt,

Thank you for reaching out.

Please confirm if you get any error messages or what happens when you try to use the plug-in.

It would be helpful if you could share more information on this. Share screenshots if ou receives any error messages.

That will help us to investigate it further.

Thanks,

Meenakshi

Test Screen Name

Legend

Oh wait, Pitstop 13 is ancient. Get up to date to run with 64 bit Acrobat.

Test Screen Name

Legend

Contact Enfocus.