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steves2863444
Participant
January 23, 2017
Question

Entry Point Error

  • January 23, 2017
  • 1 reply
  • 215 views

I have a Windows 7.  Lots of storage space.  Also, a CC 2015 subscription.

My Adobe Acrobat have been working fine the past few months.  Please see error below.

I cannot use adobe at all.

Please help.  As much as one pays for this Adobe service, I would think I would not have this issue.

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
January 23, 2017

uninstall all acrobat and reader versions (Uninstall or remove Creative Cloud apps )

Uninstall the Adobe Creative Cloud desktop application

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials