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brandenw90752979
Participant
January 3, 2020
Answered

Entry Point Not Found: Acrobat Pro DC

  • January 3, 2020
  • 5 replies
  • 23868 views

When trying to edit a scanned pdf file, I get the following error:

 

Acrobat.exe - Entry Point Not Found

the procedure entry point

?SetFavorTextOverLayout@COcrContextAdvancedParameters@IDRS@@QAEXH@Z could not be located in the dynamic library C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\OCRLibraryinf.dll.

 

Currently Using: Acrobat Pro DC

Operating System: Microsoft Windows 10 Pro

 

Help resolving this would be greatly appreciated!

 

Thanks in advance,

    This topic has been closed for replies.
    Correct answer D.Trainor

    Maybe the font types that were used in older versions of Quickbooks Pro were free, and now in the newer version they may have copyright restrictions.

     

    Would you mind sharing which are the font types that  are  identified in the forms that trigger this issue?


    This does not happen all the time just frequently. Whether it's an Purchase Order, Invoice or Estimate doesn't matter.

    PO, Invoice and Estimate are designed the same way - Arial, Arial Bold & Arial Rounded MT fotnts, nothing special they've been the same since 2010.

    The forms do have our company logo and the purchase order does have a signature built in.

    It's just that when I "Save As PDF" and the error pops up, frequently not always, and it will not let me save them.

    I go in and rename the TSheets.Engine.dll to ".old" and everything works fine.

     

    5 replies

    F
    Fleming36652793bdf5
    Participant
    April 10, 2024

    This also happens when having the Quickbooks login prompt window open without having logged in (Quickbooks is so slow to load that I try to do something else in the meantime).... Upon logging in to Quickbooks this error goes away.

    H
    helpful_gemstone09739
    Participant
    February 5, 2024

    Having the same issues - Entry Point Error due to TSheets.Engine.dll load sequence with Quickbooks use of the TSheets.Engine.dll

     

    C:\Program Files (x86)\Intuit\QuickBooks 2021\TSheets.Engine.dll

    If Adobe is not loaded first before starting Quickbooks then all the Adobe Acrobat DC overlay input fields when the user starts typing and error "Entry Point is issued to the user." 

     

    Running Windows 11 Pro 

    QB Enterprise Edition 23.0

    Current running version of Acrobat.exe

      T
      Tech Pad
      Participant
      June 4, 2021

      I'm having the same problem in one of my clients environments.  Opening PDF's they get the error referencing T.Sheets.Engine.dll

        D
        D.Trainor
        Participant
        June 25, 2021

        I am getting this issue frequentlyas well - It seems TSheets.Engine.DLL cannot handle font on some forms.

        I get the problem mostly when printing/creating a PDF document from Quickbooks Pro Desktop.

        This error has never happened until TSheets begame a thing.

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        June 25, 2021

        Maybe the font types that were used in older versions of Quickbooks Pro were free, and now in the newer version they may have copyright restrictions.

         

        Would you mind sharing which are the font types that  are  identified in the forms that trigger this issue?

        B
        Brian Gilmore
        Participant
        May 21, 2021

        Any updates on this. I have one user on our domain that is constantly getting this error. If I repair Quickbooks, it goes away. Intuit says it's Adobe, Adobe says it's Intuit. Nobody can seem do actually do anything about it. Repairing Quickbooks Desktop 2020 makes the error go away for a day or two. 

         

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        May 22, 2021

        Is this the only user that is experiencing this issue in the entire domain?

         

        Does that machine have the exact same operating system as all other computers in that domain and also the exact same version update of Acrobat?

         

        Is that user account included in the same GPO for that domain ?

         

         

        ls_rbls
        Community Expert
        ls_rblsCommunity Expert
        Community Expert
        January 3, 2020

        Hi,

         

        is this happening with just one PDF or with every PDF?

         

        What is the version number of Adobe Acrobat Pro DC that you're using?

         

        Are you able to tell if this behavior begu  after a recent update took place in your system?

         

        If you open the same file in another PC with a different WindowsOS this happening  does the same error manifests?

         

         

         

        brooks43132058
        brooks43132058
        Participant
        January 27, 2021

        Have you received a useful response? 

         

        I upgraded from Acrobat XI (no problems, always worked well) to Acrobat 2020 within the last month or two.  On several occasions, when trying to search a PDF, I have received the procedure point error.  The last time, I found a post on this site blaming an old HP OCR program.  I don't use that program regularly, so I removed it from the computer and solved that problem. 

         

        This time the message references C:\Program Files (x86)\Intuit\QuickBooks 2020\TSheets.Engine.dll.  I can't remove QuickBooks. This seems like a Acrobat glitch.  What is the Adobe fix?

        brooks43132058
        brooks43132058
        Participant
        January 27, 2021

        I should mention that I don't have another computer to work with in solving this bug. My computer is a two-month old Dell XPS 17 on which I was unable to reinstall my Acrobat XI, forcing the new program purchase.

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