Inspiring

Answered

Erro Acrobat Distiller

7 replies
1431 views
Translate

Bom dia!

Ao iniciar meu PC com Windows 11, recebo a seguinte mensagem: "Outra instância do Distiller está em processo de inicialização. Esta instância não pode continuar.", mesmo sem abrir qualquer aplicativo da Creative Cloud.

Essa janela carrega mais de 20 vezes ao mesmo tempo, e só não aparece quando o Acrobat é desinstalado.

Alguém conseguiria me ajudar?

Muito obrigada antecipadamente!

Juliana

John T SmithCorrect answer

Community Expert

It would SEEM that you have Acrobat set to start with Windows

How to disable a program in Windows 10/11 startup
-Click the 'window pane' in the very bottom left corner of the Windows desktop
-Select * Settings
-Select Apps
-Select Startup
-Select/toggle the program you want to disable/enable
-BE VERY CAREFUL WHAT YOU DISABLE SO YOU DON'T STOP WINDOWS FROM RUNNING

G

Gleeful_Ocean0757

Participant

In my menu doesn't appear the Acrobat Distiller in start-up apps, why this error messages keeping popping up in my screen?

Translate

Amal Jaiswal

Community Manager

Hello @Gleeful_Ocean0757

I hope you are doing well, and thanks for reaching out. Seeing an error message repeatedly on your screen is frustrating, and we want to understand what is happening before suggesting any steps.

We need some more information. Could you please share:

A screenshot of the error message that you see (please hide any personal details)
Your Acrobat version (Help > About Adobe Acrobat)
Your Windows version (Start > Settings > System > About)
When does the message appear, for example, when Windows starts or when you open a file? A small video recording of the steps you are taking and the issue as it occurs would be very helpful.

Once we have these details, we can guide you to the right steps.

Regards,
Amal

Translate

John T Smith

Correct answer

Community Expert

It would SEEM that you have Acrobat set to start with Windows

How to disable a program in Windows 10/11 startup
-Click the 'window pane' in the very bottom left corner of the Windows desktop
-Select * Settings
-Select Apps
-Select Startup
-Select/toggle the program you want to disable/enable
-BE VERY CAREFUL WHAT YOU DISABLE SO YOU DON'T STOP WINDOWS FROM RUNNING

Translate

J

JupaganelliAuthor

Inspiring

Thank you very much for your help, it was really useful.

At first I thought the same thing, but I was afraid to disable it. When I saw your reply, I made the adjustments and apparently they worked. Thank you so much!

Translate

kglad

Community Expert

what acrobat version do you own and how was it installed?

Translate

J

JupaganelliAuthor

Inspiring

Eu sempre sigo a versão mais recente disponível da Adobe.
Obrigado pela ajuda. A resposta de John T Smith parece ter ajudado.

Translate

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.