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Participant
June 30, 2021
Question

Erro para assinar documentos com certificado digital

  • June 30, 2021
  • 1 reply
  • 1554 views

Boa tarde,

 

Estou com problemas para assinar digitalmente arquivos PDF no Acrobat Reader DC.

 

Quando mando assinar com certificado, como sempre fiz, ele fala que não conseguiu criar a assinatura e o erro:

ppkhandlerlmpl-83

 

Essa ID Digital já foi criada a muito tempo e sempre funcionou.

 

Na parte de preferências, as funções de assinatura não abrem (travam o Adobe).

 

faço isso em outras maquinas mas nessa parou de funcionar.

 

Já removi e reinstalei o Acrobat Reader DC e continua sem funcionar.

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1 reply

Amal.
Legend
July 1, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. AS described you are unable to digitally sign the PDF also you are unable to access the preferences settings as is locks the application.

 

Please try to update the application to the latest version 21.05.20048 from the help menu and reboot the computer once.

 

Also please try to repair the installation (Windows only) go to Help > repair Installation and see if that works.

 

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the machine and reinstall the application using the link - https://get.adobe.com/reader/enterprise/

 

Regards

Amal