Error 105 - Adobe Acrobat Pro

Question

Workarounds for error 105 in Adobe Acrobat Pro?

I work in IT Support for my organization. Several users are reporting this error.

A screenshot is attached of the error message we are getting when trying to save PDF files. This is happening with several files, not just one, which leads me to believe it's an issue with the software than with a specific document or file.

For troubleshooting, we have tried uninstalling and reinstalling the application, disabling and reenabling accounts, deleting the account and opening a brand new one, saving the document in different ways, and manually updating Adobe Acrobat Pro to the latest version directly from the Adobe website. The issue continues to be ongoing.

Amal. · Answer

Hi there,

Hope you are doing well and thanks for reaching out.

As you have tried most of the troubleshooting steps with no luck, please try to turn off the protected mode for testing go to Preferences (Ctrl,cmd+K) > Enhanced Security > Uncheck 'Enable protected mode at start up' > click OK and reboot the application and see if that works.

Note: Please turn on the security after testing to avoid any security issues.

If it still doesn't work, please collect the Adobe CC logs (https://adobe.ly/4cnE5M7) and the Procmon logs (Win Only) (https://adobe.ly/3L76Pg8) and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

~Amal

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