error 12000 trying lo log adobe

Question

Hello, I'm trying to log in to Adobe to be able to edit PDFs, but I'm getting error 12000. I've uninstalled Adobe and reinstalled it, but I'm still getting the same error. We have an internet connection because otherwise, I wouldn't have been able to reinstall it.

i tryed ipconfig /flushdns

coul you help me?

Powersource25398751esjs · Accepted Answer

Hi there

Hope you are doing well and thanks for reaching out.

Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/quot-something-went-wrong-quot-error-preventing-acrobat-dc-startup/td-p/10631970 and see if that works.

Let us know how it goes.

~Amal

Thanks - it seems we had a firewall issue that was the problem. As soon as this resolved, I could log on.

Thanks for responding.

Amal. · Answer

Hi @Drolma36223244c0iw

Hope you are doing well and thanks for reaching out.

Would you mind sharing the screenshot of the error message for more clarity?

Also, try remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

Let us know how it goes.

~Amal

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