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Biela_5201
Participant
December 5, 2024
Question

ERROR 12015

  • December 5, 2024
  • 1 reply
  • 1875 views

Hi, i want to use the AI Assistant and i need to enter GET STARTED or sign in first. but there is an error 12015 "Are you connected to the internet?". why is it happened since i was connected to my personal hotspot and has full bar line. How to solve it since i need to use Ai Assistant.

 

    1 reply

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    Cleyton Jackson0101
    Participant
    December 12, 2024

    Error 12015 

    I'm from Brazil and I'm having the same problem.
    I tried to talk to support and the option they gave me was to format my entire Adobe package. I lost a day of work, my settings and the problem persists. I don't know what to do.

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      Biela_5201Author
      Participant
      December 25, 2024

      So do you format the entire Adobe package and can use it again? Do you know how to format it?

      S
      shivan_0235
      Participant
      April 17, 2025

      Hi I have tried these actions and problem still persists, also used the Adobe Repair tool. No network settings are blocking either. Did anyone find a fix?

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