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clayc
Participant
February 27, 2019
Answered

Error 140000 on updating Acrobat

  • February 27, 2019
  • 4 replies
  • 29122 views

The only solution I can find is uninstall/reinstall.  Have done that.  Still get error 140000.  Vulnerabilities in password is a serious thing.  I would definitely like to keep up to date with patches.  No help available on this so far.

Correct answer AkanchhaS8194121

ok, thanks very much.  I will try updating the program in a couple of days.

Thanks


Hi All,

 

Mean while try accessing the ftp server and installing the updates directly.

The updates are all available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/   [FTP No longer avaiable]

 

Let us know if it still doesn't work.

 

Thanks,

Akanchha

4 replies

Participant
August 12, 2021

I had exact same issue. Here is how I fixed it:

- went into Add/Remove Programs

- Clicked on Acrobat

- Uninstall

- Menu poped up, where I chose "Fix" option.

- After it was done, I restarted my PC

**Problem Solved! **

clayc
claycAuthor
Participant
April 11, 2019

In my case here's the cause and effect:

I had purchased and installed Acrobat DC 2015 Standard when the laptop was originally acquired.  In January of this year, I got a subscription to Adobe Lightroom CC.  It turns out that Acrobat Pro is an option with Lightroom CC.  Notifications pop up for Lightroom CC that updates are available.  At some point I raced through the update dialog boxes, and apparently clicked an [Ok] to run a trial copy of Acrobat Pro. The install changed my default PDF viewer to Pro, and so on.  Further, there is no clear distinction on the startup menu, the Remove Apps applet in the Control Panel, nor in the Programs (x86) folder indicating which version is which.  So my trial version ran out, and not knowing I had installed a trial version of a program I have been using for a couple of years ran into this issue.  I STILL get pop-ups from Lightroom to install Acrobat.  I really HATE programmed marketing.  It wastes my time to a very aggravating extent, and pushes me towards competing products.

It's also funny that someone can post that they answered the question when in fact that was not the answer.

amportas
Participant
April 11, 2019

Actually this is not my case. I really don't know what is going on. I have been working with my version for years and never had updating problems before. Thanks for your reply.

Participating Frequently
February 28, 2019

Can you describe the case\workflow in which you receive this error? Can you provide any image of the error?

If you have a Proxy setup in your network, it is possible that this specific Proxy type is not supported by Acrobat updater.

If that is the case, you might have to install updates manually.

frank_f
Participant
February 28, 2019

I  have the same problem.  I click on Help, check for updates, screen shot below.

It used to work perfectly

Participating Frequently
February 28, 2019

Can you please locate AdobeARM.log file in the current User Temp folder and send it to me in the private message?

Please do not post the file content here.

AkanchhaS8194121
Legend
February 28, 2019

Hey Clayc, 

Sorry to hear about the trouble. Which version of Acrobat you are referring here, is it Acrobat DC?

If there is any trouble installing the latest patch updating the application to current version, then you may use the cleaner tool to remove the existing version and application's old traces.

Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

Once done, you may refer to the link Download and install Acrobat DC subscription  and download Acrobat.

Check whether you have got the latest patch installed or not- DC Release Notes — Release Notes for Acrobat DC Products

Let us know how it goes.

Regards,

Akanchha

amportas
Participant
April 11, 2019

I have had the same problem. My windows is 7 and my Acrobat version is 9.5.5. What could be happening?