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Correct answer kglad

Sorry, I still get error code 16.

Ron Willour


using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

2 replies

Participant
July 2, 2018

I have uninstalled all Adobe Apps and restarted my computer with no success.  I keep getting Error 16 message when I try to open an Adobe App.

Participant
July 2, 2018

The problem has been corrected, but I do not see where to click “correct.”

Thank you.

Ronald P. Willour

Omega Retirement Plans, Inc.

7914 E. Saint Joseph St.

Indianapolis, IN 46219

<tel:(317)%20351-8066> (317) 351-8066 voice

<tel:(317)%20351-8068> (317) 351-8068 fax

<mailto:rwillour@omegaretirementplans.com> rwillour@omegaretirementplans.com

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Thank you for your cooperation.

kglad
Community Expert
Community Expert
July 2, 2018

go directly to adobe's forum, Re: Error 16 and click correct and/or helpful.

if you try to respond via email, you won't see all the options.

kglad
Community Expert
Community Expert
June 21, 2018

subscription or classic/perpetual license?

Participant
June 21, 2018

Classic/perpetual license. I paid once, not monthly, anyhow.

Thank you.

Ron Willour

kglad
Community Expert
Community Expert
June 21, 2018

after securing your serial number, use your control panel to uninstall acrobat dc

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

right click the dc installation file>click run as administrator.