Error 1935 When Installing Acrobat Pro XI

Question

Hello. I am receiving the following error while trying to install Acrobat Pro XI:

Adobe Acrobat XI Pro (11.0.17)

Error 1935. An error occurred during the installation of assembly component

{9718BF1D-6A9F-3406-A992-630F7EF2F164}

HRESULT: 0x80070308

This is occurring across our enterprise on all machines. I tried initially with 11.0.16 and now with the latest patch. This has worked for years up until the beginning of this week and now it has failed on at least 50 machines. Also, on a few machines that I am aware of, a previously working version of Acrobat Pro (update 13) suddenly was no longer installed. My guess is either Symantec (they broke Firefox over last weekend) or some patch from Microsoft, although no patches were released over the weekend within our environment. Has anyone else experienced this?

Eric Welshons · Accepted Answer

see if you can update your os.uninstall any acrobat/reader versions that might be installedclean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs restart your computerreinstall using compatibility mode for xp sp3Figured it out! There was a stuck MS update out there. I followed the advice here and that cleared it up.I tried to reinstall the original Visual C++ files and they through a similar error. In researching the actual text, I came across the site I linked above.Thank you for the help.

kglad · Answer

Acrobat or Reader installation fails giving error 1935 on Windows

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