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AWS5FBD
Participant
April 13, 2021
Question

Error 2753 installing Adobe Acrobat Reader DC

  • April 13, 2021
  • 1 reply
  • 1544 views

I'm installing on an older computer that used to have version XI installed. That has been uninstalled. Trying to install DC gives error 2753: The file 'acrosup64.dll' is not marked for installation. I tried running the Acrobat Cleaner Tool and restarting the computer. I tried MSI's and EXE's. I've tried different versions of Reader including the base version and the latest version.

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
April 16, 2021

Hello,

 

Thank you for reaching out and sorry for the trouble.

 

As you are trying to install the Acrobat Reader on an old machine, could you please confirm the OS version installed on that machine?

Please ensure that you are installing the application on the compatible OS version. You may check the system requirements for the application in the following help document: https://helpx.adobe.com/reader/system-requirements.html.

 

You may also refer to the information provided in the following help document though it shows information for the older version than Reader XI: https://helpx.adobe.com/acrobat/kb/error-internal-error-2753-install.html.

 

Check if that helps.

 

Regards,

Meenakshi  

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