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adrianscholl
adrianscholl
Participant
April 12, 2015
Answered

Error 28000. Installation of Acrobat Licensing Module has failed?

  • April 12, 2015
  • 13 replies
  • 84887 views

I just bought Adobe Acrobat Pro DC from Amazon. I was able to verify my purchase and get an official serial number. However, whenever I attempt to install using the serial number, the installation process stops right before the end and displays this error:

"Error 28000.Installation of Acrobat Licensing Module has failed. For potential workarounds to this problem please refer to http://www.adobe.com/go/acrobat_installation_rollback"

And then it rolls back the installation and says "The wizard was interrupted before Adobe Acrobat DC could be completely installed."

I have tried the following:

1) Completely uninstalled all adobe acrobat programs (including a trial version).

2) Import new registry entry (see above link)

3) Ran Adobe Licensing Repair Tool (on the offchance that it might solve the issue, even though it's for Acrobat 8 and 9)

So far nothing has changed anything. Still getting the exact same error.

Any thoughts on how I might fix the issue would be much appreciated!

Edit: I am currently running Windows 8 64-bit.

    This topic has been closed for replies.
    Correct answer adrianscholl

    Found a solution that worked for me.

    Run -> regedit.exe

    Navigate to the adobe directory: HKEY_CURRENT_USER/Software/Adobe

    Delete the entire Adobe directory of registry keys.

    Hopefully if anyone else has the same problem, this solution will work for them.

    13 replies

    Show previous replies
    chetna
    chetna
    Participating Frequently
    April 16, 2015

    go to

    c:/prgramme filesx86/common file /adobe

    Rename adobe to adobe.com (in case if you have no other adobe programmes)

    c:/users/username/appdata/local/adobe

    rename adobe folder

    then install acrobat dc------------

    let me know if it works

    as it just worked for one of the users.

    Ensure acrobat dc is downloaded and installed from adobe site .

      kathleens66526593
      kathleens66526593
      Participant
      April 30, 2015

      Renaming the common files\adobe folder to adobe.com worked for me! Thanks!

        davidj85006715
        davidj85006715
        Participant
        October 27, 2015

        The Adobe Installer should have this in it. Looks like ADOBE is letting users be their Engineers.  GIGO

        adrianscholl
        adrianschollAuthorCorrect answer
        Participant
        April 12, 2015

        Found a solution that worked for me.

        Run -> regedit.exe

        Navigate to the adobe directory: HKEY_CURRENT_USER/Software/Adobe

        Delete the entire Adobe directory of registry keys.

        Hopefully if anyone else has the same problem, this solution will work for them.

          B
          bosp
          Participant
          June 28, 2015

          Ha it worked. After two day 8 hours, this finally fixed it. Thanks adrianscholl

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          April 12, 2015

          Error: "Licensing has stopped working" | Windows

            adrianscholl
            adrianschollAuthor
            Participant
            April 12, 2015

            That is where I found the Adobe Licensing Repair Tool, which I have already downloaded and run. Also that link seems to apply to users that are having problems with the licensing stopping on installed software. I cannot even get the software to install in the first place.

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