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Participant
March 14, 2020
Question

Error Adobe Acrobat license has either expired or not been activated when trying to print PDF

  • March 14, 2020
  • 1 reply
  • 1080 views

I have a subscription to adobe acrobat standard dc but is not allowing me to print MS Office documents as PDFs.
I receive a message that says "Adobe Acrobat license has either expired or not been activated."
However, I have not had problems printing PDFs until today. My operating system is Windows 10. I have tried solution steps to clear out SLCache. After I restart my PC I am able to print one document to the Adobe PDF printer. When I attempt another document or a web page the error returns.

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1 reply

ls_rbls
Community Expert
Community Expert
March 15, 2020

Hi,

 

Just curious if you had a trial version of Adobe Acrobat Pro DC installed before in that computer.

 

Also, which plan do you have : Annual, Annual Pre-Paid, or Monthly?

 

Has any billing information changed on your end that may need to be updated in your AdobeID account?

 

Are you using your Acrobat Standard in more than one computer simultaneously?

 

Have you contact Adobe Custome Care directly and see if they can dig additional information about your subscription issue?