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December 10, 2024
Question

Error and Crash on Adobe Pro adobe_licutil

  • December 10, 2024
  • 2 replies
  • 2378 views

Translated Report (Full Report Below)

-------------------------------------

 

Process:               adobe_licutil [5596]

Path:                  /Library/Application Support/Adobe/*/adobe_licutil.app/Contents/MacOS/adobe_licutil

Identifier:            com.adobe.adobe_licutil

Version:               11.0.0.39 (11.0.0.39)

Code Type:             X86-64 (Native)

Parent Process:        AdobeAcrobat [5565]

Responsible:           AdobeAcrobat [5565]

User ID:               502

 

Date/Time:             2024-12-09 15:26:12.9129 -0500

OS Version:            macOS 14.7.1 (23H222)

Report Version:        12

Anonymous UUID:        08BA2703-3879-5945-6207-926C0AC82177

 

Sleep/Wake UUID:       5624DA5B-2FB9-4620-B41C-E90ED2E8B823

 

Time Awake Since Boot: 17000 seconds

Time Since Wake:       9166 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Codes:       0x0000000000000001, 0x0000000000000000

 

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process:   exc handler [5596]

 

VM Region Info: 0 is not in any region.  Bytes before following region: 4294967296

      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL

      UNUSED SPACE AT START

--->  

      __TEXT                      100000000-1001fe000    [ 2040K] r-x/rwx SM=COW  /Library/Application Support/Adobe/*/adobe_licutil.app/Contents/MacOS/adobe_licutil

 

Thread 0 Crashed::  Dispatch queue: com.apple.main-thread

0   gcupdater.dylib              

      0x1035eedb9 Adobe_GC_GetLatestGCApplication + 79

1   adobe_licutil                

      0x10001caf6 0x100000000 + 117494

2   adobe_licutil                

      0x100037943 0x100000000 + 227651

3   adobe_licutil                

      0x10003801f 0x100000000 + 229407

4   adobe_licutil                

      0x1000020d6 0x100000000 + 8406

5   adobe_licutil                

      0x100001d8b 0x100000000 + 7563

6   adobe_licutil                

      0x100001ad4 start + 52

 

Thread 1:

0   libsystem_pthread.dylib      

   0x7ff8054ecac0 start_wqthread + 0

 

Thread 2:

0   libsystem_pthread.dylib      

   0x7ff8054ecac0 start_wqthread + 0

 

Thread 3:

0   libsystem_pthread.dylib      

   0x7ff8054ecac0 start_wqthread + 0

 

 

Thread 0 crashed with X86 Thread State (64-bit):

  rax: 0x0000000000000000  rbx: 0x00007ff7bfeff818  rcx: 0x0000000000000000  rdx: 0x000000010001cf77

  rdi: 0x00007ff7bfeff818  rsi: 0x000000010001cf77  rbp: 0x00007ff7bfeff7c0  rsp: 0x00007ff7bfeff7a0

   r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000103b15009  r11: 0x00007ff7bfeff611

  r12: 0x00000001035eee92  r13: 0x000000010020ce68  r14: 0x0000000000000101  r15: 0x000000010020a108

  rip: 0x00000001035eedb9  rfl: 0x0000000000010202  cr2: 0x0000000000000000

  

Logical CPU:     5

Error Code:      0x00000004 (no mapping for user data read)

Trap Number:     14

 

Thread 0 instruction stream:

  48 89 df e8 91 67 3a 00-4c 89 f7 e8 85 7d 3a 00  H....g:.L....}:.

  90 55 48 89 e5 41 57 41-56 53 50 41 be 01 01 00  .UH..AWAVSPA....

  00 48 85 ff 0f 84 01 01-00 00 48 89 f2 48 85 f6  .H........H..H..

  0f 84 f5 00 00 00 48 89-fb 8a 47 08 a8 01 75 11  ......H...G...u.

  3c 02 0f 82 e3 00 00 00-48 8d 43 08 48 ff c0 eb  <.......H.C.H...

  0f 48 83 7b 10 00 0f 84-cf 00 00 00 48 8b 43 18  .H.{........H.C.

 [80]38 00 0f 84 c2 00 00-00 8a 43 20 a8 01 75 11  .8........C ..u.

<==

  3c 02 0f 82 b3 00 00 00-48 8d 43 20 48 ff c0 eb  <.......H.C H...

  0f 48 83 7b 28 00 0f 84-9f 00 00 00 48 8b 43 30  .H.{(.......H.C0

  80 38 00 0f 84 92 00 00-00 81 3b ff 00 00 00 0f  .8........;.....

  84 86 00 00 00 bf 01 00-00 00 48 89 de e8 2d bc  ..........H...-.

  ff ff 48 89 45 e0 48 85-c0 74 37 49 89 c7 48 8b  ..H.E.H..t7I..H.

 

Binary Images:

       0x1035c5000 -        0x103a3cfff gcupdater.dylib (*) <ed0b19ec-d0eb-3393-89a4-198f8142d9cc> /Library/Application Support/Adobe/*/gcupdater.dylib

       0x100000000 -        0x1001fdfff com.adobe.adobe_licutil (11.0.0.39) <1a944a59-aa7e-3398-b5c4-e1643a4bc097> /Library/Application Support/Adobe/*/adobe_licutil.app/Contents/MacOS/adobe_licutil

               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

    0x7ff8054eb000 -     0x7ff8054f6ff7 libsystem_pthread.dylib (*) <79ecab15-71f1-3d6a-8a96-0623e622205f> /usr/lib/system/libsystem_pthread.dylib

 

External Modification Summary:

  Calls made by other processes targeting this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by all processes on this machine:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

 

VM Region Summary:

ReadOnly portion of Libraries: Total=439.1M resident=0K(0%) swapped_out_or_unallocated=439.1M(100%)

Writable regions: Total=580.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=580.6M(100%)

 

                                VIRTUAL   REGION 

REGION TYPE                        SIZE    COUNT (non-coalesced) 

===========                     =======  ======= 

Activity Tracing                   256K        1 

CoreServices                        60K        1 

Kernel Alloc Once                    8K        1 

MALLOC                           566.3M       22 

MALLOC guard page                   16K        4 

STACK GUARD                       56.0M        4 

Stack                             9752K        4 

VM_ALLOCATE                       4356K        3 

__DATA                            17.0M      307 

__DATA_CONST                      15.2M      197 

__DATA_DIRTY                       641K      104 

__FONT_DATA                        2352        1 

__LINKEDIT                       181.5M        4 

__OBJC_RO                         71.9M        1 

__OBJC_RW                         2201K        2 

__TEXT                           257.6M      326 

mapped file                       39.7M        5 

shared memory                      612K       10 

===========                     =======  ======= 

TOTAL                              1.2G      997 

 

 

 

-----------

Full Report

-----------

 

{"app_name":"adobe_licutil","timestamp":"2024-12-09 15:26:13.00 -0500","app_version":"11.0.0.39","slice_uuid":"1a944a59-aa7e-3398-b5c4-e1643a4bc097","build_version":"11.0.0.39","platform":1,"bundleID":"com.adobe.adobe_licutil","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.7.1 (23H222)","roots_installed":0,"name":"adobe_licutil","incident_id":"48C8F6E0-41A4-4A8E-96E6-99064D7953E2"}

{

  "uptime" : 17000,

  "procRole" : "Unspecified",

  "version" : 2,

  "userID" : 502,

  "deployVersion" : 210,

  "modelCode" : "iMac19,1",

  "coalitionID" : 1333,

  "osVersion" : {

    "train" : "macOS 14.7.1",

    "build" : "23H222",

    "releaseType" : "User"

  },

  "captureTime" : "2024-12-09 15:26:12.9129 -0500",

  "codeSigningMonitor" : 0,

  "incident" : "48C8F6E0-41A4-4A8E-96E6-99064D7953E2",

  "pid" : 5596,

  "cpuType" : "X86-64",

  "roots_installed" : 0,

  "bug_type" : "309",

  "procLaunch" : "2024-12-09 15:26:12.7775 -0500",

  "procStartAbsTime" : 17266579524612,

  "procExitAbsTime" : 17266713546442,

  "procName" : "adobe_licutil",

  "procPath" : "\/Library\/Application Support\/Adobe\/*\/adobe_licutil.app\/Contents\/MacOS\/adobe_licutil",

  "bundleInfo" : {"CFBundleShortVersionString":"11.0.0.39","CFBundleVersion":"11.0.0.39","CFBundleIdentifier":"com.adobe.adobe_licutil"},

  "storeInfo" : {"deviceIdentifierForVendor":"117A75E4-EF7C-5566-937F-7E81F85D618D","thirdParty":true},

  "parentProc" : "AdobeAcrobat",

  "parentPid" : 5565,

  "coalitionName" : "com.adobe.Acrobat.Pro",

  "crashReporterKey" : "08BA2703-3879-5945-6207-926C0AC82177",

  "responsiblePid" : 5565,

  "responsibleProc" : "AdobeAcrobat",

  "codeSigningID" : "com.adobe.adobe_licutil",

  "codeSigningTeamID" : "JQ525L2MZD",

  "codeSigningFlags" : 570503953,

  "codeSigningValidationCategory" : 6,

  "codeSigningTrustLevel" : 4294967295,

  "wakeTime" : 9166,

  "sleepWakeUUID" : "5624DA5B-2FB9-4620-B41C-E90ED2E8B823",

  "sip" : "enabled",

  "vmRegionInfo" : "0 is not in any region.  Bytes before following region: 4294967296\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      __TEXT                      100000000-1001fe000    [ 2040K] r-x\/rwx SM=COW  \/Library\/Application Support\/Adobe\/*\/adobe_licutil.app\/Contents\/MacOS\/adobe_licutil",

  "exception" : {"codes":"0x0000000000000001, 0x0000000000000000","rawCodes":[1,0],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000000"},

  "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":5596},

  "vmregioninfo" : "0 is not in any region.  Bytes before following region: 4294967296\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      UNUSED SPACE AT START\n--->  \n      __TEXT                      100000000-1001fe000    [ 2040K] r-x\/rwx SM=COW  \/Library\/Application Support\/Adobe\/*\/adobe_licutil.app\/Contents\/MacOS\/adobe_licutil",

  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

  "faultingThread" : 0,

  "threads" : [{"triggered":true,"id":210302,"instructionState":{"instructionStream":{"bytes":[72,137,223,232,145,103,58,0,76,137,247,232,133,125,58,0,144,85,72,137,229,65,87,65,86,83,80,65,190,1,1,0,0,72,133,255,15,132,1,1,0,0,72,137,242,72,133,246,15,132,245,0,0,0,72,137,251,138,71,8,168,1,117,17,60,2,15,130,227,0,0,0,72,141,67,8,72,255,192,235,15,72,131,123,16,0,15,132,207,0,0,0,72,139,67,24,128,56,0,15,132,194,0,0,0,138,67,32,168,1,117,17,60,2,15,130,179,0,0,0,72,141,67,32,72,255,192,235,15,72,131,123,40,0,15,132,159,0,0,0,72,139,67,48,128,56,0,15,132,146,0,0,0,129,59,255,0,0,0,15,132,134,0,0,0,191,1,0,0,0,72,137,222,232,45,188,255,255,72,137,69,224,72,133,192,116,55,73,137,199,72,139],"offset":96}},"threadState":{"r13":{"value":4297117288,"symbolLocation":16,"symbol":"__progname"},"rax":{"value":0},"rflags":{"value":66050},"cpu":{"value":5},"r14":{"value":257},"rsi":{"value":4295085943},"r8":{"value":0},"cr2":{"value":0},"rdx":{"value":4295085943},"r10":{"value":4356919305},"r9":{"value":0},"r15":{"value":4297105672,"symbolLocation":712,"symbol":"typeinfo for std::invalid_argument"},"rbx":{"value":140702053824536},"trap":{"value":14,"description":"(no mapping for user data read)"},"err":{"value":4},"r11":{"value":140702053824017},"rip":{"value":4351520185,"matchesCrashFrame":1},"rbp":{"value":140702053824448},"rsp":{"value":140702053824416},"r12":{"value":4351520402,"symbolLocation":0,"symbol":"Adobe_GC_InvokeApplication"},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":140702053824536}},"queue":"com.apple.main-thread","frames":[{"imageOffset":171449,"symbol":"Adobe_GC_GetLatestGCApplication","symbolLocation":79,"imageIndex":0},{"imageOffset":117494,"imageIndex":1},{"imageOffset":227651,"imageIndex":1},{"imageOffset":229407,"imageIndex":1},{"imageOffset":8406,"imageIndex":1},{"imageOffset":7563,"imageIndex":1},{"imageOffset":6868,"symbol":"start","symbolLocation":52,"imageIndex":1}]},{"id":210305,"frames":[{"imageOffset":6848,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":3}],"threadState":{"r13":{"value":0},"rax":{"value":33554800},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":3587},"r8":{"value":409603},"cr2":{"value":0},"rdx":{"value":123145370619904},"r10":{"value":0},"r9":{"value":18446744073709551615},"r15":{"value":123145371143032},"rbx":{"value":123145371144192},"trap":{"value":133},"err":{"value":33554800},"r11":{"value":582},"rip":{"value":140703217666752},"rbp":{"value":0},"rsp":{"value":123145371144192},"r12":{"value":5193732},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":123145371144192}}},{"id":210306,"frames":[{"imageOffset":6848,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":3}],"threadState":{"r13":{"value":0},"rax":{"value":33554800},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":10499},"r8":{"value":409602},"cr2":{"value":0},"rdx":{"value":123145371156480},"r10":{"value":0},"r9":{"value":18446744073709551615},"r15":{"value":123145371679608},"rbx":{"value":123145371680768},"trap":{"value":133},"err":{"value":33554800},"r11":{"value":582},"rip":{"value":140703217666752},"rbp":{"value":0},"rsp":{"value":123145371680768},"r12":{"value":5193730},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":123145371680768}}},{"id":210307,"frames":[{"imageOffset":6848,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":3}],"threadState":{"r13":{"value":0},"rax":{"value":33554800},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":9731},"r8":{"value":409604},"cr2":{"value":0},"rdx":{"value":123145371693056},"r10":{"value":0},"r9":{"value":18446744073709551615},"r15":{"value":123145372216184},"rbx":{"value":123145372217344},"trap":{"value":133},"err":{"value":33554800},"r11":{"value":582},"rip":{"value":140703217666752},"rbp":{"value":0},"rsp":{"value":123145372217344},"r12":{"value":5193732},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":123145372217344}}}],

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    "arch" : "x86_64",

    "base" : 4351348736,

    "size" : 4685824,

    "uuid" : "ed0b19ec-d0eb-3393-89a4-198f8142d9cc",

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    "name" : "gcupdater.dylib"

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    "arch" : "x86_64",

    "base" : 4294967296,

    "CFBundleShortVersionString" : "11.0.0.39",

    "CFBundleIdentifier" : "com.adobe.adobe_licutil",

    "size" : 2088960,

    "uuid" : "1a944a59-aa7e-3398-b5c4-e1643a4bc097",

    "path" : "\/Library\/Application Support\/Adobe\/*\/adobe_licutil.app\/Contents\/MacOS\/adobe_licutil",

    "name" : "adobe_licutil",

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    "path" : "\/usr\/lib\/system\/libsystem_pthread.dylib",

    "name" : "libsystem_pthread.dylib"

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],

  "sharedCache" : {

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  "size" : 25769803776,

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},

  "vmSummary" : "ReadOnly portion of Libraries: Total=439.1M resident=0K(0%) swapped_out_or_unallocated=439.1M(100%)\nWritable regions: Total=580.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=580.6M(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nActivity Tracing                   256K        1 \nCoreServices                        60K        1 \nKernel Alloc Once                    8K        1 \nMALLOC                           566.3M       22 \nMALLOC guard page                   16K        4 \nSTACK GUARD                       56.0M        4 \nStack                             9752K        4 \nVM_ALLOCATE                       4356K        3 \n__DATA                            17.0M      307 \n__DATA_CONST                      15.2M      197 \n__DATA_DIRTY                       641K      104 \n__FONT_DATA                        2352        1 \n__LINKEDIT                       181.5M        4 \n__OBJC_RO                         71.9M        1 \n__OBJC_RW                         2201K        2 \n__TEXT                           257.6M      326 \nmapped file                       39.7M        5 \nshared memory                      612K       10 \n===========                     =======  ======= \nTOTAL                              1.2G      997 \n",

  "legacyInfo" : {

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},

  "logWritingSignature" : "2205435f8f826ca0b80ee1bd70d960ba7ec04ff4",

  "trialInfo" : {

  "rollouts" : [

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      "factorPackIds" : {

 

      },

      "deploymentId" : 240000012

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    {

      "rolloutId" : "60da5e84ab0ca017dace9abf",

      "factorPackIds" : {

 

      },

      "deploymentId" : 240000008

    }

  ],

  "experiments" : [

    {

      "treatmentId" : "45f4e2a5-551b-4bc2-a2dc-19c244dda8f8",

      "experimentId" : "6643969b3099cf28e049862f",

      "deploymentId" : 400000007

    }

  ]

}

}

 

Model: iMac19,1, BootROM 2069.0.0.0.0, 6 processors, 6-Core Intel Core i5, 3 GHz, 16 GB, SMC 2.46f12

Graphics: Radeon Pro 570X, Radeon Pro 570X, PCIe, 4 GB

Display: iMac, Retina 5K (5120 x 2880), Main, MirrorOff, Online

Display: VA3209-FHD, 1920 x 1080 (1080p FHD - Full High Definition), MirrorOff, Online

Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E3

Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E3

AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 10 2023 12:30:19 version 9.30.503.0.32.5.92 FWID 01-88a8883

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: iPhone, Ethernet, en4

USB Device: USB31Bus

USB Device: Magic Keyboard with Numeric Keypad

USB Device: FaceTime HD Camera (Built-in)

USB Device: Billboard

USB Device: iPhone

USB Device: Mobile Drive

Thunderbolt Bus: iMac, Apple Inc., 47.5

S

2 replies

Participant
January 20, 2025

Community,

 
It has been two months now since I stopped the error message.
 
During an update in early fall, Adobe apparently changed their license validation mechanism. I’ve noticed on Windows based computers an additional Adobe “genuine adobe software” app installed in addition to Reader or Acrobat.
 
My Mac OS solution!
 
Start migrating to the folder of interest with: Macintosh HD > Library > Application Support > Adobe > Acrobat 2020 Helper Frameworks
 
The OOBE folder contains the offending application “adobe_licutil” which the error report cites. OOBE is short foe Out Of Box Experience. You can delete the folder but it is better to rename it. I added dkcc which is short for my employer. I’m too lazy to find the plist file that contains the instruction for running this application and deleting the entry.
 
Considering that the path in the error report is incorrect with respect to the actual location of the utility, the update may have not correctly updated or deleted an instruction entry which should have been.
 
Reinstalling will not delete the folder or fix the errant plist file entry because the installer itself likely predates the patch. An updated installer, if such exists, clearly does perform propery house cleaning.
 
Anyway, I resolved to my satisfaction several days after I left my message. I wanted to test drive my dirty work around for a while before posting. So for other Adobe software, you’d be looking for a Help Frameworks folder and / or OOBE. It is very important to note that these folders are in the main system’s library NOT the user account library!!
Participant
January 20, 2025

forgot the image.

S_S
Community Manager
Community Manager
December 10, 2024

Hi @bugachi,

 

Hope you are doing well. Sorry for the trouble. 

 

I have forwarded this to the dev team for investigation.

 

Meanwhile, would you mind sharing a few more details for further investigation:

1. The App version of Acrobat you are using?

2. The workflow following which you see this?

A screen recording of the same would be great.

 

Look forward to hearing from you.


-Souvik

Participating Frequently
December 10, 2024

Hello Team,

 

Their seems to be an issue with new Adobe Acrobat UI. When Adobe Acrobat PRO (with new user interface) keeps crashing. I start working with it, open a few documents and all works fine for some time, but then it crashes (=freezes). This happens a few times a day. My colleagues have the same problem. Some of us have brand new computers, so general performance should not be the issue here.

Switching back to the old user interface fixes the problem so I use that as a workaround, but I do like some of the new features in the new interface so would like to keep working with it if there is a fix. Anyone knows?

I am in Adobe Acrobat PRO 64-bit version 24.004.20272

S_S
Community Manager
Community Manager
December 10, 2024

Hi @yatheesh_0634,

 

Hope you are doing well. 

 

We have received your report, and further progress will be tracked on the original thread here.

 

Please share the response to the questions asked so we can get it checked.

 

Thanks,
Souvik