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DVB6803
Participating Frequently
July 8, 2013
Question

Error Code 0:104

  • July 8, 2013
  • 3 replies
  • 38924 views

I am using a trial version of XI Pro - Win 7 64bit. I get an error message 0:104.

It prevents a document from being openned.

Does anyone know how to solve this as I cannot use the software fully. Thanks David

This topic has been closed for replies.

3 replies

L
LWJ_74
Participant
August 8, 2013

Found that this error (for me) was related to redirecting folders.  It caused a problem with the temp folder used by IE to store the file before it was opened by Acrobat.

Found that the instructions posted here http://mutterances.com/internet-explorer-prints-previews-blank-pages-ie7-ie8-ie9/ also fixed the 0:104 error I was having.

Try running these commands (as the logged on user, not as Administrator)

mkdir %userprofile%\AppData\Local\Temp\Low

icacls %userprofile%\AppData\Local\Temp\Low /setintegritylevel low

    R
    RoninSwordstar
    Participant
    September 19, 2013

    The fix I found was to close all browsers,

    open acrobat (pro or reader doesn't matter)

    click on edit

    open preferences

    click on internet

    uncheck 'display PDF in browser'

    click ok

    close acrobat

    open IE

    browse to a pdf link on a page and open it, having IE then open acrobat to view the document

    close acrobat

    close IE

    open acrobat

    open preferences

    click on internet

    check 'display PDF in browser'

    click ok

    close acrobat

    open IE

    browse back to a page with a pdf link and it should open within the browser again.

    thanks

    mc

    MichaelKazlow
    MichaelKazlow
    Legend
    July 8, 2013

    Moved to Acrobat Installation & Update Issues

    MichaelKazlow
    MichaelKazlow
    Legend
    July 8, 2013

    Does the application open directly from the Start Menu? Do applications open from File -> Open? Is the problem with files opened from File Explorer?

    D
    DVB6803Author
    Participating Frequently
    July 8, 2013

    Hi Michael. Thanks for responding. Unfortunately I am not technically minded and so apologise if I appear slow on the uptake. The documents are not automatically opened. Two examples: first, trying to open a PDF from the internet and second when trying to open a scanned document saved as a PDF. The erroe code is always 0:104. I have just caused the error and the exact words are: 'There is a problem with Adobe Acrobat/Reader. If it is running please exit and try again (0:104)'.

    StacySison
    StacySison
    Participating Frequently
    July 9, 2013

    Hi DVB6803,

    A few questions - what version of Reader are you using? You can also try this: http://forums.adobe.com/message/5137842#5137842

    Hope that helps!

    Stacy

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