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frankt8883819
Participant
November 30, 2018
Answered

Error Code 10001

Keep getting the following:

Unable to process the page because the paper capture recognition service experienced an error (10001).

What does this mean and how can it be fixed?

Michael_Roland2301Correct answer
Participant
August 6, 2025

This worked perectly on 2017. Thank you!

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10 replies

Kert1000
Participant
September 18, 2024

To fix this, you will need to copy the files from the iDRS15 folder to the plug_ins folder in Acrobat:

  1. Navigate to this folder: C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15.
  2. Copy all .dll files from this folder.
  3. Go back to the plug_ins folder (C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\) and paste the .dll files.

This should work properly now. Try running OCR using the Enhanced Scans tool, the Edit PDF tool, or exporting to Word.

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Souvik Sadhu
Souvik Sadhu
Legend
February 6, 2025

Hi @Kert1000,

 

Hope you are doing well.

 

Thanks for writing about what worked for you.

Marking this as a correct answer for future users to use as a reference.


-Souvik

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chuckhawks
chuckhawks
Known Participant
July 2, 2020

Apparently it can't... Almost 2 years later and no response at all... Thanks Adobe. WTF?

I'm having this exact same problem after allowing CC to update Acrobat Pro DC and I am not attempting OCR. The error is constantly popping up and stopping my workflow. Extremely frustrating!!!

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Amal.
Amal.
Legend
July 3, 2020

Hi there

 

We are sorry for the trouble and the experience. As described you are unable to process the page as paper capture recognintion failed.

 

Please refer to the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html and see if that makes any difference. 

 

Keep us posted with the results

 

Regards

Amal

 

 

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LoriC
Participant
October 16, 2020

When attempting to Edit a scanned PDF document in Acrobat DC vers 20.0 I get the following error message:  "Unable to process the page because the Paper Capture recognition service experienced an error. (10001)"

 

I followed the instructions on the page that you referred to above, and this still did not fix the problem. I am a publisher that MUST be able to ocr and edit documents. Up until just a few days ago I haven't had any problems. I am running Acrobat DC on a 64-bit Windows 7 Professional operating system with 8MB ram. I also have a secondary machine that I am not having the OCR problem with. It is an Apple MacBook Pro running MacOS Catalina 10.15.9 also with 8MB ram, so I am thinking this is a problem with the Windows version of the program? Both computers have been updated with the latest version of Acrobat DC. 

Please let me know how I can fix the Acrobat DC problem on my Windows machine as it is my main work computer.

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