Error Code 1311 during download

Question

I just purchased Adobe Pro 2020 and cannot download because I get stuck at an error code 1311. I am not an IT person, so please offer solutions for a layperson 🙂

Thanks in advance for the help!

John T Smith · Answer

When you ask a question you need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

Also, Adobe is the COMPANY name... what is the PROGRAM name?

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