Error Code 42 on Fresh Install Win11 25H2

Question

Hello,

Having issues installing Acrobat Pro (non-cc version). Getting Error Code 42 right at start of install (~1%).

No antivirus software installed. Home PC. Have not previously installed any Adobe products. Windows fully up to date 25H2 (Build 26200.7171). ACC.log file not present in AppData\Local\Temp\CreativeCloud\ACC folder.

Local Group Policy Editor Cert Path Validation Settings Network Retrieval Auto update cert and allow user cert retrieval enabled.

DigiCert Trusted Root G4 & DigiCert High Assyrance EV Root CA installed in Trusted Root Cert Authorities.

Thanks in advance!

Meenakshi_Negi · Accepted Answer

Hi jeffreyc20973111,

Sorry for the confusion.

If the steps did not work for you, try removing the application and reinstalling it from the following page: https://adobe.ly/3YebaEN.

Please use the steps as suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/3XIBuqx).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3YebaEN.

Let us know how it goes.

Thanks,

Meenakshi

Meenakshi_Negi · Answer

Hi jeffreyc20973111,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested here: https://adobe.ly/48SdabU.

If you continue to experience issues, please let us know.

Thanks,

Meenakshi

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