Error connecting Adobe with Salesforce

Forum|Forum|7 months ago
September 8, 2025
2 replies
193 views

I am trying to connect Adobe with Salesforce, and when attempting to log in, I get the following error: 'Adobe Acrobat Sign authentication error: access denied. Please contact Adobe Acrobat Sign support to ensure that your account is ready to use Adobe Acrobat Sign for Salesforce. It's possible that your account level is not appropriate to proceed.' My user account in Adobe and Salesforce is [Removed]

Security digital signatures and esignatures

try67

Community Expert

It's never a good idea to post your account details (such as email address) to a public forum. I removed it for you.

Meenakshi_Negi

Legend

Hi evelyn_0393,

Thank you for reaching out.

We checked your account using the email address you shared. You have the Acrobat Sign individual service plan, which does not include the Salesforce integration. Also, your account shows as inactive. Please get in touch with the Acrobat Sign support team to get your account activated. You may refer to the steps suggested here: https://adobe.ly/4mb8vFE.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

E

evelyn_0393Author

Participant

Could you please let me know how I can access the plan that includes Salesforce integration? Thank you.

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