Error: either scanner driver is not installed or scanner is not connected
Acrobat 11 standard on Windows 7 Pro x64 worked great for years with a Brother MFC scanner on a small office network connected via ethernet cable. All of sudden, Acrobate will no longer detect this scanner. However, I can use photoshop to connect to the scanner. I use Acrobate to scan documents to pdf and this issue is really annoying. Please help.
I have tried the following with no success:
- Uninstall Brother software and Acrobat and reinstall and update.
- Check for any driver updates
- Manually search for any drivers or folders with Twain and delete them. I then re-installed the most current Brother drivers.
- Tried selecting "Custom Scan" to see if I can select a different scanner or un-hide any scanners. There is no "hide" option in the custom scan box of Acrobat Standard 11.
