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Participant
December 16, 2024
Question

Error File - Rely on System Fonts

  • December 16, 2024
  • 2 replies
  • 1636 views

When creating PDFs from Word and Outlook, I frequently get the error message shown at the bottom of this post.  The error message comes in the form of a text file (instead of the PDF) that's created when I try to convert.   

 

I learned a while back that this can be avoided by going to Windows Printing Preferences and unchecking the box that says "Rely on system fonts only: do not use document fonts."  However, the software periodically changes it back to having that box checked (resulting in error messages again).  Today, the software wouldn't stop generating error messages on the document I tried to convert until I closed out Word.  My questions are:

 

1) Why would anyone want this box checked?  

2) If Aptos is not a common font, why would this not be included in System Fonts?

3) Why does my preference get changed back periodically?  Is there a way to make this stick?

4) Why would a company as sophisiticated as Adobe default to something this dumb and annoying?  I like my prodcutivity software to make me more productive.

 

Someone please help me make this stop!

 

%%[ ProductName: Distiller ]%%
Aptos-Narrow-Bold not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[77 77 77 0]
()


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

 

2 replies

Participant
May 27, 2025

This is very aggravating.  I forget about it and print then I get this log that takes for ever to stop generating and to let me close and move on.  Is there an update to this issue?

Participant
May 28, 2025

It's amazing to me that this issue has been out there and known for years and Adobe has never addressed it.  Especially, given how dumb this problem is in the first place.  The default should be to not rely only on system fonts and you have to opt in to the more limiting option of relying on system fonts.  

Participant
May 29, 2025
Agreed. This jus started happening to me recently.

Regards,

Lea Ann Baracco
Lea Ann Baracco
New Orleans Market Mgmt. Assistant
O 504.265.0361
Lake Lawn Metairie
Funeral Home and Cemeteries
5100 Pontchartrain Blvd.
New Orleans, LA 70124
A certified Great Place to Work(r)

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S_S
Community Manager
Community Manager
December 18, 2024

Hi @david_8102,

 

Hope you are doing well. Sorry for the trouble.

 

We are aware of this and working on the issue.

 

The fix to this should be live soon.

 

-Souvik

Participant
May 29, 2025

6+ months later.  Checking in on status of that fix.  

S_S
Community Manager
Community Manager
May 30, 2025

Hi 

@BOTWP

 

@Lea Ann B.

,

 

Hope you are doing well. Sorry for the trouble with printing files on Acrobat.

 

The feature is enabled by default, which ensures that when you print to a PDF, and want to edit the file, Acrobat can use the same fonts available on the system.

For the other part, it is not always guaranteed whether the fonts used in the documents would be available for editing or not.

 

That being said, the team is working on fixing it where the preferences are reset.

 

Also, to avoid this, I would suggest using the Windows Protected Print (WPP) which is available with the newer versions of Windows 11 (if possible).

You can refer to the steps here: https://adobe.ly/3SrwQus

 

Hope this helps.

 

Regards,

Souvik