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Participant
December 16, 2024
Question

Error File - Rely on System Fonts

  • December 16, 2024
  • 12 replies
  • 1893 views

When creating PDFs from Word and Outlook, I frequently get the error message shown at the bottom of this post.  The error message comes in the form of a text file (instead of the PDF) that's created when I try to convert.   

 

I learned a while back that this can be avoided by going to Windows Printing Preferences and unchecking the box that says "Rely on system fonts only: do not use document fonts."  However, the software periodically changes it back to having that box checked (resulting in error messages again).  Today, the software wouldn't stop generating error messages on the document I tried to convert until I closed out Word.  My questions are:

 

1) Why would anyone want this box checked?  

2) If Aptos is not a common font, why would this not be included in System Fonts?

3) Why does my preference get changed back periodically?  Is there a way to make this stick?

4) Why would a company as sophisiticated as Adobe default to something this dumb and annoying?  I like my prodcutivity software to make me more productive.

 

Someone please help me make this stop!

 

%%[ ProductName: Distiller ]%%
Aptos-Narrow-Bold not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[77 77 77 0]
()


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

 

12 replies

jdoncousecti
Participant
August 3, 2026

It is 8/3/26 and this issue still exist.
Can we please get a working fix for this? 
Honestly if the defaults would leave the box unchecked I'm sure this would no longer be an issue. 
If Adobe plans on keeping it checked by default then we need a fix for the issues it causes.

Amal Jaiswal
Community Manager
Community Manager
August 3, 2026

​Hi @jdoncousecti ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

We do not have a fixed timeline for when the underlying reset bug will be permanently fixed

In the meantime, here's what actually works right now, since waiting on a default-behavior change isn't a real option:

  1. Uncheck it and apply the registry fix so it stops reverting. Adobe has a documented KB for this exact error with a downloadable registry fix: Acrobat PDF conversion fails due to virtual fonts on Windows. It walks through unchecking "Rely on system fonts only" in the Adobe PDF printer properties and applying a fix so it holds.

  2. If you're on Windows 11 with Windows Protected Print available, printing through that instead of the classic Adobe PDF printer driver avoids the setting entirely for some people. Not everyone has WPP yet, so it's not a universal fix, but worth checking under Settings > Bluetooth & devices > Printers & scanners.

Let us know how it goes. 

~Amal

Participant
May 27, 2025

This is very aggravating.  I forget about it and print then I get this log that takes for ever to stop generating and to let me close and move on.  Is there an update to this issue?

Participant
May 28, 2025

It's amazing to me that this issue has been out there and known for years and Adobe has never addressed it.  Especially, given how dumb this problem is in the first place.  The default should be to not rely only on system fonts and you have to opt in to the more limiting option of relying on system fonts.  

Participant
May 29, 2025
Agreed. This jus started happening to me recently.

Regards,

Lea Ann Baracco
Lea Ann Baracco
New Orleans Market Mgmt. Assistant
O 504.265.0361
Lake Lawn Metairie
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5100 Pontchartrain Blvd.
New Orleans, LA 70124
A certified Great Place to Work(r)

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Souvik Sadhu
Legend
December 18, 2024

Hi @david_8102,

 

Hope you are doing well. Sorry for the trouble.

 

We are aware of this and working on the issue.

 

The fix to this should be live soon.

 

-Souvik

Participant
May 29, 2025

6+ months later.  Checking in on status of that fix.  

Souvik Sadhu
Legend
May 30, 2025

Hi 

@BOTWP

 

@Lea Ann B.

,

 

Hope you are doing well. Sorry for the trouble with printing files on Acrobat.

 

The feature is enabled by default, which ensures that when you print to a PDF, and want to edit the file, Acrobat can use the same fonts available on the system.

For the other part, it is not always guaranteed whether the fonts used in the documents would be available for editing or not.

 

That being said, the team is working on fixing it where the preferences are reset.

 

Also, to avoid this, I would suggest using the Windows Protected Print (WPP) which is available with the newer versions of Windows 11 (if possible).

You can refer to the steps here: https://adobe.ly/3SrwQus

 

Hope this helps.

 

Regards,

Souvik