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Participant
September 25, 2019
Question

Error got while digital signature

  • September 25, 2019
  • 1 reply
  • 707 views

Create a digital ID in Acrobat and sign with it. Got error: 

 

timestamp signature property generation

no server response

 

what should I do?

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    1 reply

    Amal.
    Legend
    September 25, 2019

    Hi Chenjiechen,

     

    Thanks for reaching out. As described above, you are getting error while creating the digital ID , correct?

     

    What is the version of the Adobe Acrobat DC you are using? to check the version of the application, please go to Help > Click, About Adobe Acrobat DC.

     

    Check for any missing update try updating the application. Go to Help > Check for Updates.

     

    Also, try to repair installation (For windows Only) go to Help >  Repair Installation.

     

    You may also try the steps provided in the help article - https://helpx.adobe.com/in/acrobat/using/digital-ids.html#create_a_self_signed_digital_id

     

    Let us know if that works for you

     

    Regards

    Amal