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Edialed
Participant
March 19, 2025
Answered

Error in Cloud Storage: 25 GB of 0GB used?

  • March 19, 2025
  • 2 replies
  • 302 views

 

 The first screenshot shows that 100 GB cloud storage is included in my subscription plan. But the creative cloud storage shows 25 GB of 0 GB used. In that case I can't successfully upload my files to cloud. I couldn't even use any functions attatch to the cloud service

    Correct answer Furqan_Hamid

    It looks like a syncing issue with your Creative Cloud storage. Try signing out and back into your Adobe account, clearing cache, or checking for any service outages.

    2 replies

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    Furqan_HamidCorrect answer
    Participant
    March 20, 2025

    It looks like a syncing issue with your Creative Cloud storage. Try signing out and back into your Adobe account, clearing cache, or checking for any service outages.

    E
    EdialedAuthor
    Participant
    June 29, 2025

    I tried many times but not working

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 20, 2025

    Hi Edialeda,

     

    Thank you for reaching out.

     

    Please let us know if you have purchased the Creative Cloud all-app subscription. Please confirm if you are using the same email address for the Adobe account that is used here in the community. We will check the account details and share more information.

     

    Thanks,

    Meenakshi

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