Error inicio de sesión

The solution suggested has not worked. I have followed the steps indicated, but when reinstalling the application the installer gets stuck on the READ ME (Léeme) step and does not go beyond that. See attached screenshot






[Acrobat Discussions] <> Re: Error inicio de sesión <>
Hi @JOSE MIGUEL39043309q5uy <>,



Hope you are doing well. Sorry for the trouble, and the delayed response.



Acrobat 2015 is an End-Of-Life application, and the steps shared below may or may not work, but still worth a try:

1. Go to https://adobe.ly/4fVvKQE <>
2. Register the product there with the serial key you might have

3. Go to https://adobe.ly/4ahkqgz <>
4. Scroll down to the section called "Active Sessions"

5. Remove all the sessions from there

6. Try installing and running the app again.



Hope this helps.


-Souvik

Responder


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Hi @JOSE MIGUEL39043309q5uy,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

Acrobat 2015 is an End-Of-Life application, and the steps shared below may or may not work, but still worth a try:

1. Go to https://adobe.ly/4fVvKQE

2. Register the product there with the serial key you might have

3. Go to https://adobe.ly/4ahkqgz

4. Scroll down to the section called "Active Sessions"

5. Remove all the sessions from there

6. Try installing and running the app again.

 

Hope this helps.