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jose_7311
Participant
August 19, 2024
Answered

Error: invalidfont; OffendingCommand: xshow

  • August 19, 2024
  • 3 replies
  • 7035 views

Hello,

I noticed that this was posted long time ago, but I'm unable to fix this problem in my current version of Adobe Acrobat Pro 23.1.20143.0 (creation data 2023/04/04). Often, while I'm trying to send to print an email or PowerPoint document to PDF, I'm getting this  following error:

--

%%[ ProductName: Distiller ]%%
Aptos-Narrow-Bold-Italic not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%

Stack:
[56 96 145 0]
()%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

--

Help icon doesn't show an option for "check for updates".

 

    Correct answer Brad @ Roaring Mouse

    If you are using Adobe PDF Printer driver, go into Printer Properties and look for this setting:

    “Rely on system fonts only; do not use document fonts”. If it's checked, uncheck it and try again, and report back.

    3 replies

    abdul26
    abdul26
    Participant
    February 5, 2026

    Hi Brad,

    Thank you so much for this solution, it works for me and my colleagues too but every time that Adobe PDF updates this option “Rely on system fonts only” in printer setting checked automatically and we have to go uncheck it again. I myself okay with this but if someone has less computer knowledge it is a problem for them. How we can do this to keep for always.  
    I am printing a Microsoft excel sheet, I faced with this printing error when I add a check mark symbol (almost new checkbox) from Insert tab and Control section.

    thanks,  

    toma98819
    toma98819
    Participant
    January 27, 2026

    Thanks, this solved my issue!  Just for added clarity (at least for W11), what needs to be unchecked is in the advanced tab under “printing defaults” towards the bottom.

    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity ExpertCorrect answer
    Community Expert
    August 19, 2024

    If you are using Adobe PDF Printer driver, go into Printer Properties and look for this setting:

    “Rely on system fonts only; do not use document fonts”. If it's checked, uncheck it and try again, and report back.

      Brad @ Roaring Mouse
      Community Expert
      Brad @ Roaring MouseCommunity Expert
      Community Expert
      August 19, 2024

      (This is assuming you are on a Win system)

        J
        jose_7311Author
        Participant
        August 19, 2024

        Thank you! yes, I followed your instructions above, and this error is not happening. It seems is fixed! Thank you so much! I'll keep an eye on this. Best regards, Jose

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