Error licencia perpetua

Hello @fagor_automation!

I hope you are doing well, and thanks for reaching out.

Could you please share more details about the issue? Which version of the Acrobat perpetual license are you trying to install? Is it Acrobat 2024 Classic, or Acrobat 2020? We verified your current Adobe ID (email), which you have used to log in to the community, but couldn't find any product or serial number registered. If you registered your Adobe ID with the serial number, please see this article to find out the serial number: https://adobe.ly/3HCvtXw

This issue typically occurs due to one of the following:

1. Upgrade Serial Number: If your serial number is an upgrade license, Acrobat will prompt you to enter a qualifying previous version’s serial number (e.g., Acrobat 2017 or XI). If that’s missing, the activation fails. 
2. Activation Limit or Profile Error: If the license was previously activated on another machine and not deactivated before the system was retired, Adobe’s servers may block the new activation attempt. See this article for Activation and Deactivation. 

Please ensure that you are using the correct serial number and the correct installer. For Acrobat Classic 2024, use this URL: https://adobe.ly/4kU5hG4

For Acrobat 2020, please use this URL: https://adobe.ly/3TgS9z8

Note: If you have not registered your serial number with your Adobe ID and account, it cannot be retrieved from the machine.

You can use the Acrobat Cleaner tool to remove the existing versions of Acrobat, restart the machine, and download the correct installer, as shared above. Then, use the serial number for activation.

I hope this helps.

Thanks,

Anand Sri.