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Participant
December 12, 2024
Question

error login

  • December 12, 2024
  • 2 replies
  • 144 views

cant login as comes up with this error message and knowone else is signed in as only installed on my PC and only started since windows11 installed

[ Mod: Screenshot showing serial number removed ]

 

This topic has been closed for replies.

2 replies

Adobe Employee
December 15, 2024

Hi @Nigel_-_Suzuki 

 

This is a public forum and not recommended to share your serial key. Please remove the serial key info.

 

Regards

Ravi

Karl Heinz  Kremer
Community Expert
Community Expert
December 12, 2024

You can activate your software up to two times (e.g. for a desktop and a laptop computer, or for a work and a home computer). If the license counter sees more than those two activations, you will get the message you see. If you have activated your Acrobat before, you need to deactivate at least one of those systems before you can activate this computer. 

If this does not anwer your question, we cannot deal with licensing issues (most people in this forum are users of Adobe's technology, just like you), and you will have to contact Adobe's customer service: https://helpx.adobe.com/contact.html