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WHRSPM4411
Known Participant
November 5, 2021
Question

Error Message: No Dictionaries were found. Your installation might be corrupted.

  • November 5, 2021
  • 1 reply
  • 1748 views

I'm using Acrobat Pro DC (32-bit) on Windows 10, and recently (maybe the last couple of weeks or so) a message pops up when I remove password protection from a file to make changes. Saying "No Dictionaries were found. Your installation might be corrupted." 

 

I have no problems editing the file, changing any of my forms, protecting the file with a password again and saving. The shared work files open fine in Reader on other computers at my work, so the updates I'm making to the files are saving correctly. I can open to read files on my computer in Pro DC, but the message pops up as soon as I unlock it. 

 

I have uninstalled Acrobat fully from my computer and reinstalled it, but no luck. The message still pops up. Originally, I thought there must have been an Acrobat update that took effect recently, and this is just a bug that will be resolved with the next program update, but I'm also not finding any recent posts from others having the same problem, which I would think would be the case if it were a buggy update issue. This made me check the other computer in my office that has the full Pro DC, and no issue there, so it's obviously something on my specific computer. 

 

Does anyone have any hits as to where to look to find installation issues? Like I said, I fully uninstalled and reinstalled, and that didn't clear it up. I'm semi-ok with just ignoring the pop-up and hitting "ok", but I tend to think these things pop up for a reason that should be resolvable.

 

Thanks in advance for any help 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 8, 2021

Hi there 

 

Hope you are doing well and sorry to hear that. As described you get the pop up message No Dictionaries were found. Your installation might be corrupted. when you remove the protection from the PDF file.

 

As you have already tried removing the appliction and reinstalling the application with no luck, please try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'enable protected mode at startup' Turn off the protected mode and uncheck enhanced security > Click OK and reboot the computer. 
Note: Please turn on the security after testing to avoid any security risk.

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

W
WHRSPM4411Author
Known Participant
November 8, 2021

Amal,

Thanks for the Idea - I just tried that with another Admin profile and got
the same error message. I also tried logging in using my profile on another
computer and did not get the same message.

Luckily, I can still make changes as usual, and there don't seem to be any
problems opening, reading, or editing the files on other computers in my
work network even after I've done editing in them. Although, I'm fully
aware that I'm still rather a novice, so the problem may be effecting
something underlying that I won't know.

Thanks again for the suggestion
Ali
(PII removed by moderator)

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