error message: "The document could not be saved. Bytes not ready."

Forum|Forum|3 years ago
May 13, 2022
2 replies
9155 views

After adding a few highlights to text in a PDF, if I try to save the file I get the error message :

The document could not be saved. Bytes not ready.

I'm working on a MAC, with system v10.15.7 and more than enough (128GB) of RAM. Any ideas as to what is causing this and how to fix it would be appreciated.

This topic has been closed for replies.

J

Jennifer36426708hjfr

Participant

This was in 2022. Do we have a solution yet? I just had the same error message. I have an incredibly important document that I don't want to lose or close without saving.

J

James3753100126oo

Participant

Same here; this very much is amazing that there isn't a workaround yet. Adobe - help!

D

Dallas36799133msjf

Participant

Same here. Has happened a few times over the last approximately 10 days. Prior to that, it had been working just fine.

Karl Heinz Kremer

Community Expert

I've never seen this error message. Which version of Acrobat are you running on your Mac? It is possible that your PDF file is corrupt, and unless you try to save a modified version of the file, that corruption does not manifest itself. One thing you can try is to load the file and then select File>Save As (this is different from a normal Save operation). Does that allow you to save the file? If not, then there is something wrong with the file.

pauls46057662

Participating Frequently

I just got the same error message.

Version

Architecture: x86_64
Processor: Intel
Build: 21.11.20039.0
AGM: 4.30.115
CoolType: 6.0.3
JP2K: 2.0.4.50016

Document on Raid array, Save and Save As failed. Save as failed to Computer hard drive. I can export wot Word. All highlighting and comments seem to be preserved. Only some of the images transferred to Word. Somehow I got past this first message and now go althrought the saving process to the "already exists., Do you want to replace it message. Hitting replace invokes the "The document could not be saved. A file I/O error has occurred." pop-up.

More information:

The document is a 345 page text book that I have been using for about two weeks. I have had another document open in a different tab the whole time and can modify and save it. All have have been doing is highlighting text and adding sparse comments. I have not restarted Acrobat yet out of fear of losing my work. Initially, with each save attempt the document seems to lose and gain back media accompanied by the spinning beach ball. I can now highlight lines and add new comments but can not save. I can delete the new comment. I tried saving again, got "The document could not be saved. A file I/O error has occurred." My computer and raid array are both working. I tried Save as other and made it a Reader Extended PDF - same error message. I exported it as a Word document. The highlights came through but not all of the images. Some of the images did. Even the comments appear in the Word document but they are on top of the page tex, howeve, in Word I can resize them so they don't cover text. This appears to be an Adobe problem.

I checked the document at the operating system level. It is not locked.

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