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markretzloff
Participant
August 27, 2020
Question

Error Message "We weren't able to sync your action. Please try again."

  • August 27, 2020
  • 1 reply
  • 2559 views

I get this error message everytime I resolve a comment on a PDF. 

 

"We weren't able to sync your action. Please try again."

 

It's terrible, and annoying and slowing me down. 

 

I uninstalled and reinstalled. Same message. I am connected to the internet. 

 

I'm running the latest version of Acrobat Pro DC on macOS Catalina 10.15.3. 

This topic has been closed for replies.

1 reply

A
Adobe Employee
arvindy
Adobe Employee
August 28, 2020

Hi markretzloff,

Apologies for the inconvenience caused!

We are looking into the issue. This issue occurs only when we try to resolve someone else’s comment which has a mention in the main comment body.

 

Regards,

Arvind

 

E
eleighb
Known Participant
September 14, 2020

I get this same error message when resolving a comment someone else has left, however it's inconsistent when it happens. The same person can leave another comment and I can resolve it with no error. It doesn't seem to follow a pattern of what kind of comment they left (strikethrough text, comment box, highlight, etc.). It happens with many different documents with different commenters.

 

Mac Mojave, 10.14.6 | Acrobat Pro verson 2020.012.20043

 

However, I have not seen this error happen when I'm working on a client's PC (Surface Pro) using their computer and their Adobe software.

A
Adobe Employee
arvindy
Adobe Employee
September 16, 2020

Hi markretzloff and eleighb,

The issue has been fixed now from service side.

Could you please check and confirm? Actually, you do not need to update Acrobat or anything to verify the fix as it was a service issue.

Earlier the error used to occur only in a specific scenario: when you try to resolve a comment which has a mention in the main comment thread.

All other cases were working fine earlier as well. Now you should not get any error while resolving any comment.

I hope it helps. Please let me know in case you face any issue.

 

Regards,

Arvind

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