Error message when accessing a pdf from an email link

Question

Daily I select a hyper link in an email to open marketing material from customers. Over 90% of the time I receive the following error message "There was an error opening this document. This file cannot be found." the first time I select the link. I go back to the email link a second time and generally the material opens in Acrobat. Why am I having this problem?

Amal. · Answer

Hi there

We are sorry for the trouble. As described you are getting error while opening the pdf from email link

++ Adding to the discussion

Please try to download the file to your computer locally and then try to open with Acrobat/Reader DC and check

Also, make sure you have the latest version 20.009.20067 installed go to Help > Check for Updates and see if that works for you.

For testing purposes, please try to turn off the protected mode and check. Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Preferences > Enhanced Security > Turn off the protected mode and Uncheck the Enhanced Security > Click ok and reboot the application

Note: Please turn on the security after testing.

Let us know how it goes

Regards

Amal

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