Skip to main content
lorib87642390
lorib87642390
Participant
July 24, 2022
Answered

Error occurred while printing the document

  • July 24, 2022
  • 2 replies
  • 1816 views

I have an Acrobat Pro DC subscription and began having issues on my old desktop.  I couldn't edit a file, or organize it, and it kept wanting me to save as even if I didn't want to rename it.  I bought a new desktop with Windows 11.  I am still having the same problem.  No matter what I do I keep getting The document count not be printed / An error occurred while printing the document.  I have used this app since 2018 and pay a monthly fee.  This is ridiculous!!  Everything is up to date.  All drivers/software, etc.  I have Version 22..20169.0

PLEASE can anyone help?  Extremely frustrated with Adobe right now.  I did everything that people suggested in the community and on line help.  I can print from any other app but Adobe.  My printer is an HP Office Jet Pro 8710.  Thank you in advance for any advice and guidance on this issue.

 

[P.I Removed by Moderator]

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

2 replies

Amal.
Amal.Correct answer
Legend
April 12, 2023

Hi there

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

Amal.
Amal.
Legend
July 25, 2022

Hi Lorib

 

Hope you are doing well and sorry to hear that.

 

This issue is reported to our engineering team for review. We will share the update as soon as we get any news from them.

 

Thanks for your time and and patience

 

Regards

Amal

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices