Error on the page in a PDF

Part of my job is pulling credit reports from a company called Xactus360.  They have recently changed some things, and when I pull a report now one of the pages has missing data and the error pops up. (see below)

I have spoken with Xactus360 at length, and they are just blaming Adobe, saying there is a problem with my reader and I need to use another one.  When I look at the report in DocHub, or just open it in Chrome, it displays properly.   If I save from there, or print-to-pdf then the resulting file gets the same error.  So now I am not sure if this actually is a problem with Adobe Acrobat PRO or if it's the company generating the PDF.  

What I see:

What I should see:

Thanks for any advise or help.