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Question

Error opening document.

Forum|Forum|4 years ago
December 9, 2021
2 replies
562 views

I am having horrible problems with Acrobat DC. It is not a path issue, etc.

In October 2020, as my old computer was gasping its last breath, I moved things over to my new computer as I had done so many times before.

Little did I know that for some reason, I was going to have a problem with all of my old PDFs. None of them can open. The error message is "There was an error opening this document. The file cannot be accessed by the system." The files are normal sizes. There is just something corrupting them so they cannot be opened. Is there anything that can be done to recover the hundreds if not thousands of files I have like that?

I greatly appreciate anyone's advice on resolving this issue.

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Community Expert

Community Expert

Thanks for adding your OS, I was about to suggest a different direction for you (Mac-related). Anyhow, have you tried this:

https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082/redirect_from_archived_page/true#U4792082

Let us know

PapaMarkieGAuthor

Participating Frequently

Hi Gary,

I was so excited! I thought it might be a simple fix. The folder was dated October 2020 which is when things moved over.

But alas, it did not work. Still the same issue.

I put back my prefernces file.

I truly appreciate the help.

Mark

Community Expert

Community Expert

Ah, I'm sorry it didn't work. It was a noble stab in the dark but as I'm a Mac user, I'm at a loss for any other options.

Fortunately, there are many PC users here and I'm sure one of them can help you.

Good luck!

PapaMarkieGAuthor

Participating Frequently

I should have mentioned ... Windows 10, 64 bit, Adobe Acrobat Pro DC File version 21.007.20099.61763