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Participant
July 16, 2020
Question

Error reading license expired

  • July 16, 2020
  • 2 replies
  • 573 views

Hi, I have had a monthly license with Acrobat DC for over a year but periodically when I try ro edit a PDF I get an error reading: Your request could not be completed. AA license has either expired or not been activated. Try launching AA.

Can anyone assist me?

This topic has been closed for replies.

2 replies

swapnilsrivastava
Participating Frequently
July 17, 2020
 

Hi There,

 

Thanks for reporting the issue here.

If the subscripion is active and not working, please uninstall and clean all files of Acrobat and then re-install the same.

The issue should be resolved.

 

Regards,

Swapnil Srivastava

Amal.
Legend
July 16, 2020

Hi there

 

We are sorry for the toruble. As described you are not able to use the application and getting the error 'license has either expired or not been activated'

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC

 

Would you mind sharing the workflow or steps you are doing that leads you to this error message?  This error usually occures when you try to create the PDF using Adobe PDF Printer or the Convert to Adobe PDF (PDFMaker function) feature from various applications.

 

Please take a look at the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/error-pdf-creation-cannot-continue.html and see if that works for you

 

Let us know how it goes

 

Regards

Amal